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FAQ

FAQ

  • Do I need prior experience to join rafting and cycling?
    No prior experience is required. Both rafting and cycling are designed for beginners as well as active travelers. Our professional guides will provide a full safety briefing and basic instructions before the experience begins, ensuring you feel confident and comfortable throughout.
  • Is it safe to join rafting or cycling activities?
    Yes, safety is our top priority. All activities are conducted with certified guides, proper safety equipment, and established operating procedures. We carefully select routes suitable for different skill levels and continuously monitor conditions to ensure a safe and enjoyable experience.
  • What should I bring and wear for rafting and cycling?
    We recommend wearing comfortable clothing suitable for outdoor activities, along with sport shoes or sandals with good grip. For rafting, quick-dry clothes are ideal. Don’t forget sunscreen, a change of clothes, and personal essentials. Safety equipment and all necessary gear will be provided.
  • Are rafting and cycling suitable for children and groups?
    Yes, both rafting and cycling are suitable for individuals, families, and groups. Children from 7 years old can typically participate, depending on the program. We also cater to group bookings, including corporate outings and team-building programs, with options tailored to different group sizes and preferences.
  • How can I confirm if transport is included in my booking?
    Our Reservation team will contact you via email or WhatsApp to confirm your transport arrangement after your booking is made. If you would like to check in advance or need further assistance, you may contact our Reservation team directly via WhatsApp at +62 819-1177-5396 or email at reservation@wordpress-1596583-6255557.cloudwaysapps.com.
  • What is the difference between Sobek Rafting on Ayung River and Telaga Waja River?
    The main difference lies in the location, river character, and experience level. Ayung River is located in Ubud, Bali’s cultural heart, and offers a more relaxed and scenic rafting experience with gentle rapids, lush forests, waterfalls, and riverside carvings, making it ideal for families and beginners. Telaga Waja River is located in Karangasem on the eastern side of Bali and features stronger currents with more continuous Class II–III rapids, offering a more thrilling and adrenaline-filled experience with longer runs and open landscapes. Both options are professionally guided and safe, allowing you to choose between a scenic and relaxed ride or a more dynamic adventure.
  • What is the difference between the three cycling options: Ubud, Batur, and Tegalalang?
    The main difference lies in the landscape and overall experience. Cycling Ubud and Cycling Tegalalang offer scenic countryside rides through rice fields, traditional villages, and quiet off-the-beaten-track routes, focusing on cultural encounters and relaxed exploration. Cycling Batur takes place in the highlands of Kintamani, featuring cooler temperatures and panoramic mountain views of Mount Batur and Lake Batur, offering a more refreshing and elevated cycling experience. All options are guided and safe, allowing you to choose between rice field scenery or mountain landscapes.